3005 Common Street
Lake Charles, LA 70601
Business Office Hours
Monday - Friday
8:00am-5:00pm
Air Conditioning & Heating Services in Lake Charles, LA
Residential & Commercial HVAC Services
in Southwest Louisiana
Privacy Policy
Delta AC, LLC.
Last Updated: October 10, 2026
1. Introduction
At Delta AC, LLC., we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, https://deltalakecharles.com/, request HVAC services, schedule appointments, or communicate with our company.
By using our website, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
We may collect personal information that you voluntarily provide when contacting us, requesting service, completing online forms, or scheduling appointments.
This information may include:
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Name
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Email address
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Telephone number
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Residential or business address
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Service location
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Appointment and scheduling information
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HVAC equipment and service history
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Information provided through customer inquiries or communications
We may also automatically collect certain technical information, including your IP address, browser type, operating system, referring website, pages visited, and website usage information.
3. How We Use Your Information
Delta AC, LLC. uses collected information to:
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Schedule and provide HVAC installation, maintenance, and repair services.
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Respond to customer inquiries and service requests.
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Communicate appointment confirmations, reminders, and service updates.
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Prepare estimates, invoices, and service documentation.
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Process transactions and maintain customer records.
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Improve our website, services, and customer experience.
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Send promotional communications where permitted by law.
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Comply with applicable legal and regulatory requirements.
We use personal information only for legitimate business purposes and as otherwise described in this policy.
4. Online Scheduling and Payments
Delta AC, LLC. may use third-party service providers to facilitate online appointment scheduling, customer communications, invoicing, and payment processing.
When customers use these services, certain information may be processed by the third-party provider according to its own privacy and security practices.
Payment information may be collected and processed through secure third-party payment systems. Delta AC, LLC. does not intend to collect or store complete payment card details directly through its general website contact forms.
Customers should review the applicable payment provider's privacy policies when submitting payment information.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand visitor activity, and enhance the user experience.
Cookies may help us:
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Remember website preferences.
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Analyze website traffic and performance.
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Improve website navigation.
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Understand how visitors interact with our content.
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Support website functionality and relevant advertising, where applicable.
You may adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect website functionality.
Where required by applicable law, we will provide choices regarding nonessential cookies and tracking technologies.
6. Information Sharing
Delta AC, LLC. does not sell customer personal information to third parties for their independent marketing purposes. We may share information with trusted service providers when reasonably necessary to operate our business, including providers that support website hosting, appointment scheduling, payment processing, customer communications, and business operations. We may also disclose information when required by law, legal process, or when reasonably necessary to protect the rights, safety, and property of Delta AC, LLC. our customers, or others.
7. Information Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or misuse.
Our website uses HTTPS where configured, and third-party service providers may implement additional security measures to protect information processed through their systems.
Although we take reasonable precautions, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
8. Customer Communications and Marketing
We may contact customers by telephone, email, or text message regarding requested services, scheduled appointments, estimates, invoices, and other service-related matters.
We may also send promotional information about maintenance programs, seasonal offers, and HVAC services when permitted by applicable law and any required customer consent.
Customers may opt out of promotional email communications by following the unsubscribe instructions provided in those messages or by contacting our office.
Where applicable, customers may opt out of promotional text messages by following the instructions provided in those messages.
Opting out of promotional communications does not necessarily prevent necessary service-related communications.
9. SMS and Text Messaging Privacy
Delta AC, LLC. uses Housecall Pro, a third-party customer management and communication platform, to send text messages related to our HVAC services.
These messages may include:
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Appointment confirmations and reminders
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Technician arrival notifications
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Service scheduling and updates
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Estimates, invoices, and payment reminders
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Responses to customer inquiries
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Promotional offers and maintenance reminders, when customers have provided any required consent
Consent to Receive Text Messages
By providing your mobile telephone number and agreeing to receive text messages from Delta AC, LLC., you consent to receive communications related to your appointments, requested services, and other communications covered by your consent.
Consent to receive promotional text messages is not a condition of purchasing goods or services.
Message Frequency and Charges
Message frequency varies based on customer appointments, service activity, and communication preferences. Message and data rates may apply.
Opt-Out Instructions
You may opt out of text messages at any time by replying STOP to a message from Delta AC, LLC. For assistance, reply HELP or contact our office at (337) 990-8698.
Mobile Information Privacy
Delta AC, LLC. does not sell, rent, or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their own marketing or promotional purposes.
We may share necessary information with Housecall Pro and other service providers solely to facilitate communications and business services on our behalf.
Data Protection
We take reasonable measures to protect customer contact information and use it only for legitimate business purposes, as described in this Privacy Policy.
10. Third-Party Websites
Our website may contain links to external websites or services. Delta AC, LLC. is not responsible for the content, privacy policies, or security practices of third-party websites.
We encourage visitors to review the privacy policies of external websites before submitting personal information.
11. Data Retention
We retain customer information for as long as reasonably necessary to provide services, maintain business records, fulfill contractual obligations, comply with applicable laws, and resolve disputes.
Retention periods may vary depending on the type of information and applicable legal requirements.
12. Your Privacy Choices
You may contact Delta AC, LLC. to request information about personal information we maintain about you or to request corrections or deletion where applicable.
Certain information may need to be retained for legal, accounting, warranty, or legitimate business purposes.
We will review privacy-related requests in accordance with applicable law.
13. Children's Privacy
Our website and HVAC services are intended for adults and are not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to address the situation.
14. Changes to This Privacy Policy
Delta AC, LLC. reserves the right to update this Privacy Policy to reflect changes in our services, business practices, technology, or applicable legal requirements.
Updates will be posted on this page with a revised effective date.
We encourage visitors to review this policy periodically.
15. Contact Information
If you have questions or concerns regarding this Privacy Policy or how your information is handled, please contact:
Delta AC, LLC.
Attn: Privacy Officer
3005 Common Street
Lake Charles, LA 70601
Phone: (337) 990-8698
Website: https://deltalakecharles.com/
Delta is the Difference!
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 337-990-8698 or via mail
Attn: Privacy Officer, 3005 Common St. Lake Charles, LA 70601